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WAKE Desk
Dev bypassJames WakefieldJW
← Tickets·ACC0367·SD-5296

Multipack Main Images // all MPs

In Progress
Description
Hi Catalogue Team, we have the issue that 30 main images of our new listed Multipacks were removed after some time or did not go live by our upload (it was not rejected). Could you please take over this so that the attached images get live again. I have created one ZIP folder per ASIN with all carousel images which should be live. The images should appear on all MPs, so this is a request for all countries. Thank you in advance. Best regards Tim
Amazon Verkaeuferservice
inbound · amazon support
12 Jan 2026
DE - Images not going live in detail page -- (12005061072)
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
12 Jan 2026
ES - Images not going live in detail page -- (12004926072)
(no body)
Support Vendeur Amazon
inbound · amazon support
12 Jan 2026
FR - Images not going live in detail page -- (12004942872)
(no body)
Amazon Seller Support
inbound · amazon support
12 Jan 2026
UK - Images not going live in detail page -- (12005108252)
(no body)
Assistenza venditori Amazon
inbound · amazon support
12 Jan 2026
IT - Images not going live in detail page -- (12005176952)
(no body)
Amazon Seller Support
inbound · amazon support
12 Jan 2026
RE:[CASE 12005160802] PL - Images not going live in detail page
(no body)
merch.service05@amazon.com.be
inbound · amazon support
12 Jan 2026
RE:[CASE 12004881332] BE - Images not going live in detail page
(no body)
no-reply@amazon.nl
inbound · amazon support
12 Jan 2026
RE:[CASE 12005158502] NL - Images not going live in detail page
(no body)
Amazon Seller Support
inbound · amazon support
12 Jan 2026
RE:[CASE 12005156812] SE - Images not going live in detail page
(no body)
Amazon Seller Support
inbound · amazon support
13 Jan 2026
RE:[CASE 12005108252] UK - Images not going live in detail page
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
13 Jan 2026
RE:[CASE 12004926072] ES - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
14 Jan 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Amazon Verkaeuferservice
inbound · amazon support
14 Jan 2026
RE:[CASE 12005061072] DE - Images not going live in detail page
(no body)
merch.service05@amazon.co.uk
inbound · amazon support
14 Jan 2026
[Case ID:12005108252]"Your Help Needed" UK - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
14 Jan 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
merch.service05@amazon.co.uk
inbound · amazon support
15 Jan 2026
[Case ID:12005108252]"Your Case Resolved" UK - Images not going live in detail page
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
15 Jan 2026
RE:[CASE 12004926072] ES - Images not going live in detail page
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
16 Jan 2026
RE:[CASE 12004926072] ES - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
18 Jan 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Amazon Seller Support
inbound · amazon support
19 Jan 2026
RE:[CASE 12005108252] UK - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
19 Jan 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Amazon Verkaeuferservice
inbound · amazon support
19 Jan 2026
RE:[CASE 12005061072] DE - Images not going live in detail page
(no body)
merch.service05@amazon.co.uk
inbound · amazon support
20 Jan 2026
[Case ID:12005108252]"Your Help Needed" UK - Images not going live in detail page
(no body)
merch.service05@amazon.de
inbound · amazon support
20 Jan 2026
[Case ID:12005061072]"Your Help Needed" DE - Images not going live in detail page
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
21 Jan 2026
RE:[CASE 12004926072] ES - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
22 Jan 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
merch.service05@amazon.es
inbound · amazon support
22 Jan 2026
[Case ID:12004926072]"Your Help Needed" ES - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
23 Jan 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Amazon Seller Support
inbound · amazon support
23 Jan 2026
RE:[CASE 12005108252] UK - Images not going live in detail page
(no body)
Amazon Verkaeuferservice
inbound · amazon support
23 Jan 2026
RE:[CASE 12005061072] DE - Images not going live in detail page
(no body)
merch.service05@amazon.es
inbound · amazon support
23 Jan 2026
[Case ID:12004926072]"Your Case Resolved" ES - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
27 Jan 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Amazon Verkaeuferservice
inbound · amazon support
28 Jan 2026
RE:[CASE 12005061072] DE - Images not going live in detail page
(no body)
Amazon Seller Support
inbound · amazon support
28 Jan 2026
RE:[CASE 12005108252] UK - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
29 Jan 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
30 Jan 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Amazon Verkaeuferservice
inbound · amazon support
31 Jan 2026
RE:[CASE 12005061072] DE - Images not going live in detail page
(no body)
Amazon Seller Support
inbound · amazon support
3 Feb 2026
RE:[CASE 12005108252] UK - Images not going live in detail page
(no body)
merch.service05@amazon.de
inbound · amazon support
3 Feb 2026
[Case ID:12005061072]"Your Help Needed" DE - Images not going live in detail page
(no body)
merch.service05@amazon.de
inbound · amazon support
4 Feb 2026
[Case ID:12005061072]"Your Case Resolved" DE - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
4 Feb 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
4 Feb 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Amazon Seller Support
inbound · amazon support
9 Feb 2026
RE:[CASE 12005108252] UK - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
9 Feb 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
9 Feb 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
merch.service05@amazon.co.uk
inbound · amazon support
10 Feb 2026
[Case ID:12005108252]"Your Help Needed" UK - Images not going live in detail page
(no body)
merch.service05@amazon.co.uk
inbound · amazon support
11 Feb 2026
[Case ID:12005108252]"Your Case Resolved" UK - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
12 Feb 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
16 Feb 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
17 Feb 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
20 Feb 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
23 Feb 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
26 Feb 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
3 Mar 2026
RE:[CASE 12004942872] FR - Images not going live in detail page
(no body)
merch.service05@amazon.fr
inbound · amazon support
4 Mar 2026
[Case ID:12004942872]"Your Help Needed" FR - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
5 Mar 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
merch.service05@amazon.fr
inbound · amazon support
5 Mar 2026
[Case ID:12004942872]"Your Case Resolved" FR - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
15 Mar 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Karthik
internal note
23 Mar 2026
Hi , Images are still not going live, awaiting changes to go live for pending 5 ASINs for all marketplaces. Many Thanks, Karthik
Assistenza venditori Amazon
inbound · amazon support
26 Mar 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Karthik
internal note
26 Mar 2026
Hi , Reopened the case, awaiting response. Many Thanks, Karthik
Assistenza venditori Amazon
inbound · amazon support
1 Apr 2026
IT - Image Issues -- (12309042282)
(no body)
Support Vendeur Amazon
inbound · amazon support
1 Apr 2026
FR - Image upload -- (12308939972)
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
1 Apr 2026
ES - Image Issues -- (12309021592)
(no body)
Amazon Vendor Support
inbound · amazon support
1 Apr 2026
GB - Image Issue -- (12309010042)
(no body)
Karthik
internal note
1 Apr 2026
Hi , Raised a new support cases for the pending 5 ASINs across marketplace, awaiting response. Many Thanks, Karthik
Assistenza venditori Amazon
inbound · amazon support
2 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Karthik
internal note
3 Apr 2026
Hi , Reopened the case, awaiting response. Many Thanks, Karthik
Asistencia al Vendedor de Amazon
inbound · amazon support
3 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Support Vendeur Amazon
inbound · amazon support
4 Apr 2026
RE:[CASE 12308939972] FR - Image upload
(no body)
Assistenza venditori Amazon
inbound · amazon support
6 Apr 2026
RE:[CASE 12309042282] IT - Image Issues
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
6 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Assistenza venditori Amazon
inbound · amazon support
7 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Support Vendeur Amazon
inbound · amazon support
8 Apr 2026
RE:[CASE 12308939972] FR - Image upload
(no body)
Assistenza venditori Amazon
inbound · amazon support
8 Apr 2026
RE:[CASE 12309042282] IT - Image Issues
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
8 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Assistenza venditori Amazon
inbound · amazon support
9 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
9 Apr 2026
RE:[CASE 12309042282] IT - Image Issues
(no body)
merch.service05@amazon.it
inbound · amazon support
10 Apr 2026
[Case ID:12005176952]"Your Help Needed" IT - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
10 Apr 2026
RE:[CASE 12309042282] IT - Image Issues
(no body)
Assistenza venditori Amazon
inbound · amazon support
10 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Karthik
internal note
10 Apr 2026
Hi , Reopened the case and asked for an update. Many Thanks, Karthik
Asistencia al Vendedor de Amazon
inbound · amazon support
10 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Support Vendeur Amazon
inbound · amazon support
11 Apr 2026
RE:[CASE 12308939972] FR - Image upload
(no body)
Assistenza venditori Amazon
inbound · amazon support
12 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
12 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Assistenza venditori Amazon
inbound · amazon support
13 Apr 2026
RE:[CASE 12309042282] IT - Image Issues
(no body)
merch.service05@amazon.fr
inbound · amazon support
14 Apr 2026
[Case ID:12308939972]"Your Help Needed" FR - Image upload
(no body)
Assistenza venditori Amazon
inbound · amazon support
14 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Assistenza venditori Amazon
inbound · amazon support
14 Apr 2026
RE:[CASE 12309042282] IT - Image Issues
(no body)
Assistenza venditori Amazon
inbound · amazon support
15 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
15 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
merch.service05@amazon.fr
inbound · amazon support
15 Apr 2026
[Case ID:12308939972]"Your Case Resolved" FR - Image upload
(no body)
merch.service05@amazon.it
inbound · amazon support
15 Apr 2026
[Case ID:12309042282]"Your Help Needed" IT - Image Issues
(no body)
Assistenza venditori Amazon
inbound · amazon support
16 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
merch.service05@amazon.it
inbound · amazon support
16 Apr 2026
[Case ID:12309042282]"Your Case Resolved" IT - Image Issues
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
16 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Assistenza venditori Amazon
inbound · amazon support
17 Apr 2026
RE:[CASE 12005176952] IT - Images not going live in detail page
(no body)
Karthik
internal note
17 Apr 2026
Hi , Images are still not live in detail page, still working on fixing the issue for the pending 5 ASINs Many Thanks, Karthik
Asistencia al Vendedor de Amazon
inbound · amazon support
19 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
20 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
22 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Karthik
internal note
23 Apr 2026
Hi , Reuploaded the images with high pixel images, awaiting changes to go live in detail page. Many Thanks, Karthik
Asistencia al Vendedor de Amazon
inbound · amazon support
23 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Asistencia al Vendedor de Amazon
inbound · amazon support
24 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
Karthik
internal note
24 Apr 2026
Hi , Out of pending 5 ASINs, for 1 ASIN B00NXA5H84 images are live in detail page, still working on pending 4 ASINs. B00OKI8IG6 B09VH6XJRM B09VH8BDMY B087K6KTCP Many Thanks, Karthik
Asistencia al Vendedor de Amazon
inbound · amazon support
25 Apr 2026
RE:[CASE 12309021592] ES - Image Issues
(no body)
merch.service05@amazon.es
inbound · amazon support
28 Apr 2026
[Case ID:12309021592]"Your Help Needed" ES - Image Issues
(no body)
merch.service05@amazon.es
inbound · amazon support
29d ago
[Case ID:12309021592]"Your Case Resolved" ES - Image Issues
(no body)
Karthik
internal note
29d ago
Hi , Reuploaded the pending 4 images with high resolution, awaiting changes to go live in detail page. Many Thanks, Karthik
Karthik
internal note
15d ago
Hi , Reuploaded the images again for the pending 4 ASINs, awaiting changes to go live in detail page. Many Thanks, Karthik
Karthik
internal note
9d ago
Hi , Reuploaded the images again for the pending 3 ASINs, awaiting changes to go live in detail page. Many Thanks, Karthik
Karthik
internal note
1d ago
Hi , Reuploaded the images again for the pending 3 ASINs, awaiting changes to go live in detail page. Many Thanks, Karthik
James Wakefield
client update
1h ago
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