← Tickets·ACC0213·SD-5764

DE Chargebacks for NotOnTime Orders

On Hold

Description

Hi Wake Team, we are currently analyzing the NotOnTime data on chargebacks of December 25. For the following POs the result was that late shipment was caused by missing available time slot. | Purchase order # | Total | Order date | Window start | Window end | Date Carrier Entered the First Requested Delivery Date | Actual date | Window start/end (calendar days) | Window start/end (working days) | | --- | --- | --- | --- | --- | --- | --- | --- | --- | | 5KLWE9IS | 343 € | 19.11.2025 | 19.11.2025 | 24.11.2025 | 21.11.2025 | 25.11.2025 | 6 | 4 | | 5SS2BR9D | 21 € | 19.11.2025 | 19.11.2025 | 24.11.2025 | 21.11.2025 | 25.11.2025 | 6 | 4 | | 4G4WZKMR | 467 € | 26.11.2025 | 26.11.2025 | 01.12.2025 | 08.12.2025 | 08.12.2025 | 6 | 4 | | 828V8Z6R | 409 € | 26.11.2025 | 26.11.2025 | 01.12.2025 | 08.12.2025 | 08.12.2025 | 6 | 4 | | 4A8QWHVF | 12 € | 26.11.2025 | 26.11.2025 | 01.12.2025 | 08.12.2025 | 08.12.2025 | 6 | 4 | | 7ZPQQ4HK | 319 € | 26.11.2025 | 26.11.2025 | 01.12.2025 | 08.12.2025 | 08.12.2025 | 6 | 4 | | 1WUTQ3LN | 323 € | 05.09.2025 | 30.11.2025 | 07.12.2025 | 08.12.2025 | 08.12.2025 | 8 | 5 | | 1WUTQ3LN | 5 € | 05.09.2025 | 30.11.2025 | 07.12.2025 | 03.12.2025 | 09.12.2025 | 8 | 5 | | 8L9QQMNJ | 386 € | 26.11.2025 | 26.11.2025 | 01.12.2025 | 08.12.2025 | 08.12.2025 | 6 | 4 | | 4QXOJ3CZ | 371 € | 26.11.2025 | 26.11.2025 | 01.12.2025 | 03.12.2025 | 11.12.2025 | 6 | 4 | | 4WHYCEWS | 212 € | 26.11.2025 | 26.11.2025 | 02.12.2025 | 03.12.2025 | 05.12.2025 | 7 | 5 | | 4UN7QB2D | 393 € | 26.11.2025 | 26.11.2025 | 02.12.2025 | 03.12.2025 | 05.12.2025 | 7 | 5 | | 1YKV7EEN | 393 € | 10.12.2025 | 10.12.2025 | 15.12.2025 | 12.12.2025 | 16.12.2025 | 6 | 4 | | 79UWI7CS | 28 € | 10.12.2025 | 10.12.2025 | 15.12.2025 | 12.12.2025 | 16.12.2025 | 6 | 4 | For each booking we have a screenshot like the attached for 5KLWE9IS which shows that it was not possible to book on time. Could you please action this so that the chargeback is removed? Best regards Tim

James Wakefield

internal note

23 Jan 2026

Hi thank you for filing this ticket. Unfortunately it is not within our current remit to support on any FinOps related issues (including chargebacks, shortage claims, POs, deliveries or invoices). I will speak with Jamie about this in our next meeting to see whether it would be possible to expand our engagement to cover these issues.

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